Deletion Policy
Account & Data Deletion Policy
Users can request account deletion even if they only checked eligibility or started an application. We are committed to handling your data with respect and transparency at every step.
Digital lending platforms may retain some information when required under applicable financial regulations and compliance obligations.
How to Request Account Deletion
You can request deletion of your Emergency Paisa account and personal data at any time through the following methods:
Send an email from your registered email ID to: support@emergencypaisa.com
Use the subject line: "Account / Data Deletion Request"
Include the following details for verification:
Personal Details
- Full Name
- Registered Mobile Number
Account Verification
- Registered Email ID
- Last 4 digits of Customer ID or Loan ID
Additional Information
- Reason for deletion (optional)
Required Verification Details
- Full Name
- Registered Mobile Number
- Registered Email ID
- Last 4 digits of Customer ID or Loan ID (if available)
- Reason for deletion (optional)
Processing Timeline
Acknowledgement
We will verify your identity and acknowledge your request within 7 working days.
Deletion Complete
Once approved, your data will be permanently deleted from our active servers within 30 days.
Backup data may take additional time to be removed from internal systems.
What Information Will Be Deleted
Upon successful verification, the following information may be deleted from our systems:
Data That May Be Retained
Certain information may be retained where required by law or financial regulations. Examples include:
- Loan agreements and repayment records
- KYC documents submitted during verification
- Financial transaction records
- Data required for fraud prevention or legal obligations
Active Loan or Outstanding Dues
Important: If you currently have an active loan or pending repayments, your account deletion request will be processed only after the loan obligations are fully settled. Please ensure all dues are cleared before initiating a deletion request.
Data removal from active databases does not mean immediate removal from all backup systems. The following may persist temporarily:
- Log files and system audit records
- Backup databases and archived copies
- Information stored on third-party service providers
Impact of Account Deletion
After deletion:
- Your Emergency Paisa account will be permanently deactivated
- You will no longer be able to log in to the app or website
- Any saved data or profile details will be removed from our systems
Confirmation of Deletion
Once the deletion process is completed, you will receive a confirmation email stating that your account and associated personal data have been deleted — except information required to be retained by law.
Contact & Grievance Redressal
If you have any questions regarding account or data deletion, please contact us through any of the following channels:
Support Email
support@emergencypaisa.comPhone
+91-9821388824Grievance Officer
grievance@emergencypaisa.comRegistered Office
Floor No.: Seventh Floor Building No./Flat No.: Bearing No. 752 Name Of Premises/Building: Netaji Subhash Place Road/Street: Aggarwal Metro Heights Locality/Sub Locality: Pitampura City/Town/Village: New Delhi District: North West Delhi State: Delhi PIN Code: 110034
Consent & Policy Updates
By submitting a deletion request, you acknowledge and agree to the terms mentioned in this policy.
Emergency Paisa reserves the right to update this page from time to time.